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  1. SGTraDex
  2. Pre Go-Live FAQ for Tech Alpha Release
  3. Customer Support

Customer Support

  • Is there a step-by-step guide on the various features of the Admin Portal, Pitstop Portal, and Organiser? 
  • How can I get help with my questions? 
  • Is the User Profile Management feature available yet for user set up? Will there be a guide? 
  • What roles within the Admin Portal will be available on 29 Apr? 
  • Can users change their roles using the User Profile Management feature? What will the process be? 
  • What are the differences in user access for super admin, admin, tech and ops user accounts?
  • We would like to perform pilot transactions with existing customers. Will there be any dedicated support to manage any issues between us and the pilot customers on go-live date?
  • Is the “war-room”/ process for production issue already in place? If so, please share the relevant information with us.
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