Customer Support
- Is there a step-by-step guide on the various features of the Admin Portal, Pitstop Portal, and Organiser?
- As we transition from Project (with PwC Use Case team) to BAU, who will be my on-going support and contact person?
- How can I get help with my questions?
- Is the User Profile Management feature available yet for user set up? Will there be a guide?
- What roles within the Admin Portal will be available on 29 Apr?
- Can users change their roles using the User Profile Management feature? What will the process be?
- What are the differences in user access for super admin, admin, tech and ops user accounts?
- We would like to perform pilot transactions with existing customers. Will there be any dedicated support to manage any issues between us and the pilot customers on go-live date?
- Is the “war-room”/ process for production issue already in place? If so, please share the relevant information with us.