Getting Started
- What is the participant onboarding process for Alpha, Beta and v1.0 releases? Is it possible to setup before the system goes live?
- Are participants required to manage their own Admin Portal when the system goes live? If so, when can they start performing such activities?
- Can I clarify on user roles on the Admin Portal? Will there be an Admin to set up the legal entity’s profile and create/add/delete users with maker/checker function?
- For API connected participants, when will API be switched on and at what point does the connection commence? Before or after the sign-up process?
- How would access be granted to users in my organisation? Will I have an Admin to set up necessary users?
- What is the step-by-step guide for Corppass set-up and linkage to SGTraDex?
General
- What is the plan to go-live? When are the releases happening and what is released at each stage?
- What are the features for sharing data via SGTraDex?
- What does the single data element sharing versus organiser means for banks and their customers?
- What are the implications for use cases A and C, considering the Alpha and Beta releases?
- What is SGTraDex pricing model?
- What is this almost “Free trial period”? What does it mean?
Customer Support
- Is there a step-by-step guide on the various features of the Admin Portal, Pitstop Portal, and Organiser?
- As we transition from Project (with PwC Use Case team) to BAU, who will be my on-going support and contact person?
- How can I get help with my questions?
- Is the User Profile Management feature available yet for user set up? Will there be a guide?
- What roles within the Admin Portal will be available on 29 Apr?
- Can users change their roles using the User Profile Management feature? What will the process be?
Security
- What type of security review did you conduced on SGTraDex?
- Are there any roadmaps for IT Certifications?
- Will we consider Portal SSO Authentication with remediation plan (Multi-factor authentication)?
- What is SGTraDex’s software release management process?
- How can I get more information on the privileged ID management process?